Refund policy
We have a no quibble returns policy as long as the item is returned to us in a condition you would expect to receive it yourself.
If for any reason the item or items you have purchased from us are unsuitable, just return the items in their original condition without soiling or damage, including their original packaging, within 30 days of receiving the item, but if its longer then just drop us a line and we are happy to discuss. If the conditions of our Returns Policy (see below) are met we will issue a full credit for the price of the item or a replacement item as instructed by you.
If the return is as a result of our error or you feel the product is faulty then please contact the sales office on sales@hobbledehoo.com for instructions on how to return it at no additional charge to yourself and to arrange replacements. Note: We cannot cover your cost of postage if you do not contact us before sending the item back to us.
For your own peace of mind we advise that returns should be sent recorded delivery as things can get lost.
Please see the section Terms and Conditions of Trading for our full policy.
Returns Address
Where possible, please send items back to us using the packaging provided with your order. Please ensure this is taped securely and send via first class recorded delivery to:
Hobbledehoo Returns Department
Megswell Limited
6d Exchange Close
Exchange Road
Lincoln
LN6 3TR
Returns Policy
The Company = Megswell Limited T/A Hobbledehoo
The Customer = The corporate entity, firm or person ordering the goods from the Company
Where goods have been delivered to The Customer in accordance with an order placed by them, but are subsequently not required, The Customer is required to restore them to The Company at The Customer's cost and to take reasonable care of those goods in the meantime.
All items being returned by The Customer must be received by The Company in their original condition, without damage or soiling, and in their original packaging. The goods must be returned within 30 days of The Customer receiving the item. If these conditions are met, Hobbledehoo will issue a full refund for the goods, or exchange items where required as indicated by The Customer. To prevent a delay in processing a return, The Customer must complete and enclose the returns form found at the bottom of The Customer's delivery note. Your returns request will be rejected if the item is soiled or damaged.
The company will reimburse the postage costs of returning an item if the return is as a result of our error, or as a result of a genuine fault with an item, unless The Customer fails to notify The Company prior to posting the item. Instructions in these instances should be sought form the sales office before The Customer posts the item. In the case of faulty goods, faults can only be determined upon The Company's receipt of your item and at the discretion of The Company. The Company cannot be made responsible for the loss of your items when returning them to us, however we do request that you return items via 1st class recorded post, to help you to track and trace the whereabouts of your parcel and cover yourself for any loss should it occur.
Frequently Asked Questions
Can I return my item?
The Company offers a 30 day refund or exchange policy on all items purchased, providing they meet the conditions set out in our returns policy. Anything longer than 30 days can be discussed individually - please contact us.
Do I have to pay for posting the item back to you?
Yes, if the item is unsuitable you are required to cover the cost of posting the item back to us. If, however, the item was received in error or if it is faulty we will cover the cost of returning it to us. If you are returning an item with a genuine fault please contact the office first with details of the fault and request instructions for returning it to us at our cost. If a faulty item is returned to us without prior notification, please be advised we cannot refund your postage costs.
How do I return an item?
Where possible, please send items back to us using the packaging provided with your order. Please ensure this is taped securely and send via first class recorded delivery to:
Hobbledehoo Returns Department
Megswell Limited
6d Exchange Close
Exchange Road
Lincoln
LN6 3TR
When will I receive my Refund or Exchange?
When we receive a returned item, our returns department will first ensure that it meets the conditions set out in our returns policy. Once this is checked we will process your request as stated on the returns form you filled in when sending back your item. Exchanges will be processed and dispatched automatically within 5 working days of receiving the item, unless there are any unforeseen problems with your returned item, which may include the condition of the goods, incomplete return information provided, or if the items you require are out of stock.
Refunds will be completed as soon as possible, and these usually clear within 7 days of us receiving your returned goods. Refunds are also issued according to the way you originally purchased your items and only processed after we receive your goods and the relevant checks have been made. Therefore a guaranteed time scale for refunds or exchanges cannot be specified.