Delivery & Returns
Delivery & Returns We aim to provide an effective delivery service using a number of delivery options available to our customers which can be found and determined within the online ordering process. Standard Delivery For our standard delivery service, we use Royal Mail and Courier delivery services. Standard delivery usually takes up to 5 working days from despatch date. Postage and packaging costs are dependable on the weight of the product(s). Please note that standard delivery may take longer than stated if circumstances beyond our control disrupt postal services. Expedited – Next Working Day Delivery If you would like to receive your goods sooner, customers can opt for our expedited delivery service. Note: A working day is classed as Monday to Friday. Saturdays and Sundays are not considered working days. Please note that your order must be placed before 3pm to be despatched on the same day. Extended delivery times of 2 days apply for a small number of UK postcodes for items posted on our inland services. This effects the following postcodes: Scottish Highlands – AB32-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 NB: This is not an exhaustive list, please contact us on firstname.lastname@example.org for more information. International Shipping Although our couriers will endeavor to deliver parcels oversees within 10 working days, due to the nature of overseas shipping, flights and customs please allow up to 14 days before contacting us about a delay. We cannot offer compensation for any delay incurred on parcels sent outside of the UK. Customers should note that all delivery times stated are provided on a guideline basis only and therefore cannot be guaranteed. Free Delivery All orders using free standard delivery to the UK mainland will not be charged for delivery unless an alternative service is selected by the customer. Our Delivery Policy Delivery All goods quoted for delivery shall be delivered to the address instructed by the customer. The cost of goods delivered will be charged to the customer as defined in the details of delivery charges on the website. Although guidelines have been provided, specific times and dates for delivery cannot be guaranteed. The company shall not be liable for any loss whatsoever caused by non-delivery or delay in delivery. We require a 14 working days waiting period before being able to trace, replace or refund lost items. Dispatching your goods Our working hours are 9.00am – 4.30pm Monday to Thursday and 9.00am – 3pm on Fridays. Our sales team will be happy to deal with any queries you might have during these times. Any orders placed before 3pm Monday – Friday will be despatched immediately, providing that all goods are in stock and all details are correct (including any delivery, invoice and payment details). All orders placed after 3pm Monday – Thursday will be automatically despatched the following working day. For any order placed after 3pm on Friday, or over the weekend period, goods will be despatched on the following Monday morning. Returns We have a no quibble returns policy as long as the item is returned to us in a condition you would expect to receive it yourself. With your delivery you receive a despatch note that gives you instructions on how and where to return goods. If for any reason the item or items you have purchased from us are unsuitable, just return the items in their original condition without soiling or damage, including their original packaging, within 30 days of receiving the item. If the conditions of our Returns Policy (see below) are met we will issue a full credit for the price of the item or a replacement item as instructed by you. If the return is as a result of our error or you feel the product is faulty then please contact the sales office on email@example.com for instructions on how to return it at no additional charge to yourself and to arrange replacements. Note: We cannot cover your cost of postage if you do not contact us before sending the item back to us. Please allow up to 10 working days for refunds to be completed. For your own peace of mind we advise that returns should be sent recorded delivery as things can get lost. Please see the section Terms and Conditions of Trading for our full policy. Returns Address Where possible, please send items back to us using the packaging provided with your order. Please ensure this is taped securely and send via first class recorded delivery to the address given by firstname.lastname@example.org Returns Policy The Company = Hobbledehoo trading as Greestone Limited The Customer = The corporate entity, firm or person ordering the goods from the Company Where goods have been delivered to The Customer in accordance with an order placed by them, but are subsequently not required, The Customer is required to restore them to The Company at The Customer’s cost and to take reasonable care of those goods in the meantime. All items being returned by The Customer must be received by The Company in their original condition, without damage or soiling, and in their original packaging. The goods must be returned within 30 days of The Customer receiving the item. If these conditions are met, Firstaid4sport will issue a full refund for the goods, or exchange items where required as indicated by The Customer. To prevent a delay in processing a return, The Customer must complete and enclose the returns form found at the bottom of The Customer’s delivery note. Your returns request will be rejected if the item is soiled or damaged. The company will reimburse the postage costs of returning an item if the return is as a result of our error, or as a result of a genuine fault with an item, unless The Customer fails to notify The Company prior to posting the item. Instructions in these instances should be sought form the sales office before The Customer posts the item. In the case of faulty goods, faults can only be determined upon The Company’s receipt of your item and at the discretion of The Company. The Company cannot be made responsible for the loss of your items when returning them to us, however we do request that you return items via 1st class recorded post, to help you to track and trace the whereabouts of your parcel and cover yourself for any loss should it occur.